Our expertly crafted bags and handbags combine functionality with elegance, ensuring you make a statement wherever you go. Choose quality, choose us.
To be eligible for a return, items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Returns must be initiated within 30 days of receiving your order. Items that show signs of wear or have been altered in any way are not eligible for return. Please inspect your items upon receipt to ensure they meet these criteria.
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Returns must be requested within the 30-day window mentioned above.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 14 business days for the refund to appear on your account, depending on your bank or credit card provider.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in this case.
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.
Our expertly crafted bags and handbags combine functionality with elegance, ensuring you make a statement wherever you go. Choose quality, choose us.